Senior Customer Experience Representative

Transform Skincare Support Into Real Relationships

Our client is a skincare brand built for people who've exhausted conventional solutions. Their customers arrive frustrated, depleted, and skeptical. They need someone who gets it. That's you.

What You'll Actually Do

You'll be the trusted voice customers reach out to when they're nervous, confused, or hopeful for the first time in years. This isn't transactional support. You'll listen deeply, understand their history, and guide them toward solutions that genuinely work for their skin barrier and their confidence.

Every interaction matters. You'll handle everything from first contact through ongoing support, building relationships that turn skeptical customers into loyal advocates. Your honesty and competence will be the reason people stick with the brand when they're tempted to give up.

You'll work with a focused team that values substance over scripts. No canned responses. No upselling tactics. Just real expertise, genuine care, and the skills to help people navigate their skincare journey.

Who We're Looking For

You're experienced in customer experience, support, or success roles, ideally in a space where trust and expertise matter (skincare, wellness, health, supplements). You have a track record of turning frustrated customers into satisfied ones.

You're naturally curious about why people think and feel the way they do. You listen more than you talk. You ask follow-up questions. You remember details.

You're honest enough to say "this might not be right for you" and confident enough to back it up with real knowledge. You care about accuracy and accuracy, not hitting metrics.

You're organized, responsive, and able to manage multiple conversations without losing the human touch. You communicate clearly, whether via email, chat, or phone.

What You Get

A permanent role with a company that respects customer experience as core to their mission. Work with a small team that trusts you to own your area. Competitive compensation, benefits, and the chance to make a real difference in people's lives.

If you're ready to do customer support that actually matters, apply now.