Terms of Use

1. Who we are

Lovelio is operated by Lovelio Pty Ltd ACN 701 461 298 ("we", "us", "our"). We provide an AI-powered recruitment platform that enables businesses to manage job postings, candidate pipelines, careers pages, and hiring analytics.

For queries regarding these terms, please contact us at hello@lovelio.ai.

2. Your account

To access Lovelio, you are required to create an account. In doing so, you agree that:

• You will provide accurate, current, and complete information and keep it up to date.
• You are responsible for all activity occurring under your account and for maintaining the confidentiality of your access credentials.
• Access is tied to your registered email address. Depending on the account and deployment, sign-in may use a password, passkey, emailed code, magic link, or single sign-on.
• You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use Lovelio.

3. Permitted and prohibited use

Lovelio is a business tool designed for legitimate recruitment purposes. You may use the platform to:

• Generate and publish job advertisements.
• Manage candidates through your hiring pipeline.
• Build and publish a careers page for your organisation.
• Track interviews and analyse hiring performance.

You agree not to use Lovelio to:

• Post discriminatory, misleading, or fraudulent job advertisements.
• Collect or process candidate data for any purpose other than legitimate recruitment.
• Scrape, reverse-engineer, or extract data from the platform.
• Deploy automated tools to access the platform in a manner that damages or overloads its infrastructure.
• Violate any applicable employment, privacy, or anti-discrimination laws.

4. Candidate data and your responsibilities

In using Lovelio, you may store personal data relating to job applicants, including names, email addresses, CVs, and recruitment notes. In this context, you are the data controller and Lovelio Pty Ltd acts as your data processor.

As data controller, you are responsible for ensuring that:

• You have a lawful basis for collecting and processing candidate personal data.
• Such data is handled in accordance with all applicable privacy and data protection laws in your jurisdiction.
• Candidate data is not retained beyond what is necessary for your recruitment process.
• Any candidate request for erasure of their personal data is actioned promptly through the platform.

5. AI-generated content

Lovelio uses AI services to assist with work including CV parsing, search and matching, assessments, summaries, transcription, communications, and drafting job advertisements. Please note the following:

• AI-generated content, scores, matches, and recommendations require appropriate human review before they are used for a consequential recruitment decision.
• We do not warrant that AI output will be accurate, complete, unbiased, or suitable for any particular role or jurisdiction.
• You remain responsible for decisions made using the platform, the content you publish, and compliance with applicable employment, advertising, privacy, and anti-discrimination laws.

5a. Connected services and mailboxes

Lovelio lets a user connect their own services, such as an Outlook or Gmail mailbox and calendar, Zoom, Slack and others. Each connection belongs to one user and is described in the Privacy Statement. By connecting a mailbox or calendar you confirm that:

• You are entitled to connect it, and you have any approval your own organisation requires.
• Mail kept from a connected mailbox becomes part of your agency's recruitment record, and the agency is responsible for that record as data controller.
• You can disconnect at any time. Disconnecting stops Lovelio reading the mailbox and deletes the stored access tokens. Your organisation's administrator can also block or revoke the connection in its own identity provider.

Lovelio uses connected-service data only to provide the features you switch on. It does not sell it, use it for advertising, or use it to train artificial intelligence models.

5b. Hosting, sub-processors, retention and audit

• Hosting. Your agency's primary data and stored files are hosted in the region selected at signup: Sydney, London, or the United States.
• Sub-processors. The third parties that process customer data for us, and where, are listed on the Sub-Processors page. We update that page before we add a new one.
• Retention and deletion. Your agency controls how long records stay in its account. Retention periods for recordings, backups and disconnected services are set out in section 10 of the Privacy Statement. When an account is deleted, its data is removed as described there.
• Audit. Lovelio keeps a record of who changed what on each record. When Lovelio support opens your account, your administrators can see that session under Settings > Support access.

6. Subscription and payments

Lovelio offers paid subscriptions and may provide trials, demonstrations, or other limited access. The following terms apply to paid subscriptions:

• Payments are processed securely by our third-party payment provider. We do not store payment card details.
• Subscriptions renew automatically on a recurring basis unless cancelled prior to the renewal date.
• We reserve the right to revise pricing, subject to providing reasonable prior notice before any increase takes effect.

Refund requests are considered on a case-by-case basis. Please direct billing queries to hello@lovelio.ai.

7. Intellectual property

All elements of the Lovelio platform, including its design, code, templates, and features, are the intellectual property of Lovelio Pty Ltd. Subject to these terms, we grant you a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose during the period of your subscription or free access.

Content created by you using Lovelio, including job advertisements and careers page content, remains your property. By using the platform, you grant us a limited licence to process and display such content solely for the purpose of delivering the service.

8. Availability and modifications

We endeavour to maintain the availability and reliability of Lovelio at all times; however, we cannot guarantee uninterrupted access. Scheduled or emergency maintenance may require temporary downtime, and we will provide advance notice where reasonably practicable.

We reserve the right to modify, update, or discontinue features of the platform. We will notify users of any material changes that affect the core functionality of the service.

9. Termination

You may ask us to close your account by contacting hello@lovelio.ai. Subscription cancellation and the timing of account closure remain subject to any applicable order or subscription terms. We reserve the right to suspend or terminate accounts found to be in breach of these terms, with notice provided where it is reasonable to do so.

Upon termination, your personal data will be handled in accordance with our Privacy Statement.

10. Limitation of liability

To the fullest extent permitted by applicable law, Lovelio Pty Ltd shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of or inability to use the platform. Our aggregate liability to you shall not exceed the total amount paid by you to us in the twelve months preceding the relevant claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or rights conferred by applicable consumer protection legislation.

11. Governing law

These terms are governed by applicable law. Any disputes arising from or in connection with these terms or your use of Lovelio shall be resolved through the appropriate legal channels in your jurisdiction.

12. Amendments

We may update these Terms of Use from time to time. Where changes are material, we will notify you by email or via an in-platform notice prior to the changes taking effect. Your continued use of Lovelio following such notification constitutes acceptance of the revised terms.

13. Contact

For queries or correspondence regarding these terms, please contact:

Lovelio Pty Ltd

ACN 701 461 298

Email: hello@lovelio.ai