Plans and billing

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Lovelio has one plan per team size, picked by how many consultants the agency has. Logins are never counted: every plan has unlimited users and AI agents. Every plan includes everything in Lovelio: jobs, candidates, clients, submissions, placements, interviews, AI search, AI phone screening, video interviewing with AI assistance, AI business development, the cross-agency split marketplace, and the REST API. Everyday AI is unlimited on every plan. The plans differ only in price, the monthly allowance of credits for web sourcing and the hours of call recording. Billing lives in Settings > Billing and runs on Stripe.

The plans

There is one plan for each team size, from Solo (one consultant) up to 200 consultants. The website and Settings > Billing show a slider: drag it to the number of consultants and the plan for that size shows, with its price, credits, call recording hours and the price per consultant. The bigger the plan, the cheaper each credit. Prices below are USD a month; Settings > Billing and lovelio.ai/pricing show the same plans in the agency's own currency.

Solo (1 consultant): 99 USD a month, 1,500 credits and 10 hours of call recording a month.
Small (2 to 5 consultants): 249 USD a month, 4,000 credits and 50 hours of call recording a month.
Medium (6 to 12 consultants): 599 USD a month, 10,000 credits and 120 hours of call recording a month.
Large (13 to 20 consultants): 999 USD a month, 17,800 credits and 200 hours of call recording a month.
Large 30 (21 to 30 consultants): 1,499 USD a month, 27,500 credits and 300 hours of call recording a month.
Large 45 (31 to 45 consultants): 2,249 USD a month, 42,000 credits and 450 hours of call recording a month.
Large 60 (46 to 60 consultants): 2,999 USD a month, 57,000 credits and 600 hours of call recording a month.
Large 80 (61 to 80 consultants): 3,999 USD a month, 77,000 credits and 800 hours of call recording a month.
Large 100 (81 to 100 consultants): 4,999 USD a month, 97,000 credits and 1,000 hours of call recording a month.
Large 150 (101 to 150 consultants): 7,499 USD a month, 147,000 credits and 1,500 hours of call recording a month.
Large 200 (151 to 200 consultants): 9,999 USD a month, 197,000 credits and 2,000 hours of call recording a month.
More than 200 consultants: email us. Credits are agreed per contract.

The team size is a guide to the plan, never a meter. Nobody is counted and nothing limits users: an agency on Small that hires a sixth consultant is not blocked, and adding a person never changes the bill by itself. It can move to any other plan at any time.

Monthly or yearly

Every plan can be paid monthly or yearly. Yearly is 3 months free: 25% off, paid once a year at 9 times the monthly price. The credits and call recording hours still come each month and reset each month, the same as monthly. A yearly plan also includes a free migration from your old system. Most agencies are moved over from their old ATS in under a week.

Agencies that signed up before 2026-10-25 keep the plan they are on (Solo, Startup, Growth, Scale or AI Ultra), at the same price and credits, until they change plan. Those plans are no longer offered.

Lovelio never changes your plan for you. You choose it, and you can stay on it for as long as you like, however much AI you use. Need more credits in a month? Buy a top-up. Want a bigger allowance every month? Change plan in Settings > Billing. Either way it is your call.

What credits pay for

Everyday AI is included on every plan and never uses credits: assessing applicants, searching your own database, Ask Lovelio and conversational search, job ads, drafts (emails, rejections, screening questions, floats, CV formats, BD reads), client DNA, analytics, forms, dictation and call notes. Reading a CV and building the profile from it are free too. Everyday AI stopped using credits on 2026-10-30. From 1 November 2026 credits are counted in a new unit sized for web sourcing, with the allowances and prices below; an agency whose month began before 1 November keeps its old AI credit figures until its credits reset.

Credits pay only for things Lovelio buys from outside each time: people, companies and contact details found on the web. Every plan includes a monthly allowance, and Settings > Billing shows how much of it has been used and when it resets, with bars underneath showing where the credits went. The bars and the credits come from the same ledger; nothing is stored separately.

What uses credits:

Person added from the web: 2. Someone already in your database is free.
A page of six companies found on the web (company search, Find new clients): 2.
Work email found: 1.
Personal email found: 3.
Mobile number found: 8.

Searching the web is free, and a lookup that finds nothing is free. Migrations (Migration Magic, cloud imports) are outside credits and priced in the migration fee. Job board postings are outside credits; the board bills them. Lovelio's own platform work never charges an agency.

What happens at the limit

Lovelio keeps working, AI included. Jobs, candidates, pipelines, email, notes, assessments, search, Ask Lovelio, drafts and job ads all carry on as normal.
Only web sourcing pauses: adding people and companies from the web and looking up contact details. Searching the web still works.
New applicants are still read and filed with their profile, because the CV read and the profile are free. Nothing is dropped.
A pink banner sits across the top of every page until a top-up lands or the month resets. Everyone in the agency sees it; it cannot be closed. Admins get a Buy credits button and a Change plan link on it.
Admins get an email when the agency has used 80% of the month's credits, and another when they run out. Each comes once a month at most: topping up and crossing the line again in the same month does not send it again.
Settings > Billing shows the credits used this month and the plan's allowance in plain figures. Nobody else in the agency sees a number.
Going over never changes your plan. Lovelio never moves an agency to another plan, up or down. Only an admin changes the plan, in Settings > Billing.
On the 1st of the billing month the allowance resets. There is no rollover.
Buying credits never changes the plan. An agency can stay on any plan and top up every month for as long as it likes.
The AI also pauses when a subscription has lapsed: a payment still unpaid after its 7 days of grace, or a subscription that has ended. Even then new applicants are still read and filed, and each paused surface says what to do: update the card, or choose a plan, in Settings > Billing. Nothing is ever dropped.

Buying extra credits (top-ups)

An admin can buy extra credits for the current month in Settings > Billing: click Buy credits under the credits figure, pick a bundle, and pay once by card on Stripe's checkout page. The credits are added as soon as the payment goes through, and the figure on Billing shows the plan's allowance plus what was bought. Prices below are USD; Billing shows them in the agency's own currency.

1,000 credits: 79 USD.
2,500 credits: 189 USD.
5,000 credits: 369 USD.
Bought credits count toward the month they were bought in and never roll over. On the 1st they are gone with the rest of the month's allowance.
A top-up always costs more per credit than any plan. Topping up or changing plan is the agency's choice; Lovelio never makes it for you.
Only an admin on a paid plan can buy credits. An unpaid or cancelled plan has to be sorted first, and a comped account has nothing to top up.
Each top-up gets its own paid invoice in Stripe, under "Invoices and payment method".
Ask Lovelio can start a top-up too ("buy 1,000 more credits"); it confirms the price, then opens the same checkout page.
lovelio.ai/pricing lists the same three top-ups under the plans, under Top up any time: click See top-up prices.

Currencies

The price on lovelio.ai/pricing is the same price as Settings > Billing and the same price Stripe charges: the website reads the visitor's country the same way. The currency is set automatically from the company's country; a company with no country on file uses its region's currency (AUD on the Australia and New Zealand region, GBP on Europe, USD on the US). Australia sees AUD, New Zealand NZD, Canada CAD, the UK GBP, the rest of Europe (including non-euro countries like Switzerland and Norway) EUR, and the US and everywhere else USD. The non-USD prices are fixed, never live exchange rates. The public pricing page has a USD, GBP, EUR, AUD, NZD and CAD switcher that opens on the visitor's own currency; inside the product the currency follows the company's country and cannot be switched. Checkout bills in that same currency.

Only Australian companies pay tax: 10% GST on top of the price, and every price they see says "+ GST". Solo is invoiced as A$139 plus A$13.90 GST. The same goes for top-ups. Companies outside Australia, New Zealand included, have no tax added, so the price on screen is the price billed.

The free trial

Every new agency gets 14 days free, with no card. The trial starts the moment the account is created, by signing up on lovelio.ai or through the sign-up API. Everything is included and nothing is held back, because a crippled trial is not a trial. Lovelio starts researching the agency (its website, its clients and their jobs) and sends the welcome email straight away.

Admins see the days left at the bottom of the sidebar, above Settings: "14 days left" on the first day, down to "Last day of your trial". Settings > Billing shows "Free trial ends" with the date. In the last 3 days the countdown turns red, a red banner across the top of every page says when the trial ends with a Choose a plan button, and the account owner is emailed. During the trial the plans sit at the top of Settings > Billing, and the button says Choose with the plan's name. Choosing a plan at any point during the trial puts the card on; the rest of the free days are kept and the first payment is taken when the trial ends, on the date the page names. With less than two days of the trial left, the plan is charged that day instead.

When the trial ends with no plan, the account is locked: people can still sign in, but the only page that opens is the plans page, and nothing else runs for that agency. No pages, no API or MCP, no AI, no background work and no emails to candidates or clients. The owner is emailed that day. Choosing a plan unlocks everything exactly as it was, and the plan is charged that day. Lovelio does not publish how long an ended trial's data is kept, so tell the user to choose a plan to keep the account.

Only an admin can choose a plan. Anyone else who signs in to a locked account is told to ask an admin.

A teammate invited by an admin is part of the agency's trial; it does not start another one. Comped accounts have no trial and are never locked.

An agency whose data Lovelio imported gets the same 14 free days, starting the first time someone from the agency signs in after go-live. Lovelio can send that admin their invite by email from its own admin.

Lovelio can add 14 more free days to a trial that is running or has ended, as many times as needed. Ask Lovelio to do it; it is not a setting in the product.

A few agencies signed up when the trial needed a card. They keep that trial: Settings > Billing and the sidebar show "Plan starts" with the date of the first payment, Lovelio emails the admin three days before it, and cancelling in Settings > Billing before then costs nothing. There are no refunds after a charge.

To look at Lovelio without signing up, use the walk-in demo: a full agency with real jobs, candidates and history already in it. An empty ATS is the worst possible demonstration of an ATS.

Trials are per customer, not per sign-up: an agency that cancels and comes back does not get another free trial. Trials are also one per business email domain: a second account on a domain that has already had a free trial, in any region, gets no free days and chooses a plan straight away. Personal email (Gmail, Outlook.com and so on) is fine and is never counted. A card that has already had a free trial with any Lovelio account gets no free days either. Comped accounts (see below) are never locked.

One separate thing that expires: trial API keys for developers (the ones starting sk_trial_) stop working when the 14-day free trial ends, with the error "Your free trial has ended". That is an API key limit only; choosing a plan and creating a normal API key carries on.

A cancelled plan

A cancelled plan has no access. Signing in lands on the payment page and nothing else: no candidates, no jobs, no export. One click on that page puts the plan back on and everything is exactly where it was left, because cancelling removes the subscription and never the data. A returning customer pays from that day, with no second free trial. A cancelled plan is never deleted automatically: someone from Lovelio gets in touch first, and deleting the data is always a person's decision, never a timer.

Nothing in Lovelio is gated behind a higher plan. Every plan includes every feature; a cancelled plan is the only thing that closes the door.

An agency that has left and wants its records out should email support. There is no self-service export from a cancelled account.

Everyone stops, not just the people. API keys, MCP connections, connected apps and the Chrome extension all refuse a cancelled account, and they say why: an agent is told the agency has no active plan and that an admin turns it back on by signing in at lovelio.ai. There is no reconnect or retry that clears it, on purpose, so an AI agent cannot sit in a loop over something only a human with a card can fix. The one door left open is the payment page itself.

A failed payment

When a monthly payment does not go through, Stripe tries the card again automatically over the following days. Lovelio emails the agency's admins once for that payment, with an "Update your card" button that opens Settings > Billing.

There are 7 days of grace, counted from the first failed attempt. During those 7 days everything keeps working, the AI included, and every page shows a pink banner saying the payment did not go through and the day Lovelio pauses. An admin sees an "Update your card" button in it; everyone else is told to ask an admin. Settings > Billing shows the same date in its red banner.

If the payment is still unpaid after 7 days, Lovelio pauses for everyone at the agency, the same way a cancelled plan does: the only page that opens is the paused page, and API keys, MCP connections and the Chrome extension refuse too. Nothing is deleted. An admin clicks Update your card, puts in a card that works, and Lovelio charges the unpaid invoice on it straight away and opens everything again, exactly as it was. If that card is declined too, the paused page says so. Anyone else who signs in is told to ask an admin.

The moment the payment goes through, whether from a Stripe retry or a new card, the banner goes and the 7 days reset for any future failed payment.

Comped accounts

A comped account has been given Lovelio for free: a partner deal, a friend of the house, or an account Lovelio carries for a while. Its billing page says "Your account is comped", it is not billed, and its credits are not limited.

Comping is a deliberate decision that only Lovelio can make or unmake. There is nothing in the product that turns it on, and no number to edit.
A comped account can still choose a plan whenever it wants to. From that point it is billed and metered on that plan like everyone else.

The plans above are the only plans there are.

Internal testing accounts

Lovelio super-admins can open Admin, click the account row in its list, and use Account limits. Choose Testing account, Brett and Darren account, or QA account, then Save changes. Each gives unlimited credits, AI spending, CV imports and meeting transcription, even when a paid plan is present. Usage remains visible, and the override does not change Stripe billing. Existing account access, email safety and explicit AI stop switches still apply. Choose Normal limits and Save changes to restore allowances. Enabling the override also queues assessments a lapsed subscription had paused.

Migration accounts

Data imports have no Lovelio spending limit. Costs remain visible while queued AI work continues in the background. A provider account limit can still delay the work. Raising that provider limit lets queued requests retry automatically; it does not require loading the records again. Building the search index can also wait for regional database capacity.

Managing the plan

Settings > Billing is admin-only. It shows this month's credits, five bars showing where the AI went, and the plan you are on with its price, credits and renewal date. Underneath is the same slider as the website, starting on your plan and marked "Your plan": move it to another team size, or switch between Monthly and Yearly, read the sentence saying when it takes effect, then Move to that plan.
Choosing a first plan goes through Stripe Checkout. A move to a dearer plan applies now, with the extra cost based on the time left in the billing period. A move from monthly to yearly applies now too. A move to a cheaper plan, or from yearly to monthly, applies at renewal, and the page shows the pending change until then; clicking Keep your current plan calls it off.
After returning from Stripe, the page confirms the subscription with Stripe directly, so the plan updates even if a webhook is delayed.
"Invoices and payment method" opens the Stripe customer portal for updating the payment method, viewing invoices, and cancelling. Cancelling is done through the portal, not inside Lovelio.
A failed payment shows a red banner on the billing page with the day Lovelio pauses and an "Update your card" button that opens the card form in the Stripe portal.

Other plan-linked limits

Call and meeting recording is metered monthly, on time actually recorded (lobby waits and recordings deleted with They said no count nothing): 5 hours a month on a trial, past-due or cancelled plan; on an active paid plan, the plan's call recording hours (listed above), yearly plans included. A paid plan Lovelio no longer offers keeps 100 hours a month. When a meeting would push the company over the cap, the notetaker skips it and emails an admin.

Common questions

"Do I need a higher plan for AI screening / the BD desk / the marketplace?" No. Every plan includes everything. A higher plan only means more credits a month for web sourcing and more call recording. If a feature refuses with a plan message, the subscription has been cancelled: an admin signs in at lovelio.ai and puts the card back on the payment page that greets them.
"Do more users cost more?" No. There is no per user fee and nobody is counted. Add every recruiter, every admin and every AI agent. Your team size is a guide to the plan, and Lovelio never counts it.
"We are a team of 5 on Small and just hired a sixth. Do we have to change plan?" No. Nobody is counted and nothing is blocked. The team size is a guide; move to Medium when it suits you, for the bigger allowance.
"What is the difference between the plans?" Only the price, the credits for web sourcing and the call recording hours. Everyday AI is included on every plan. Everything else is identical, and bigger plans get each credit cheaper.
"How much is yearly?" 3 months free: 25% off, paid once a year. Credits still come each month.
"Where did Startup, Growth, Scale and AI Ultra go?" They were retired on 2026-10-25. An agency already on one keeps it at the same price and credits; any plan change moves to one of the team size plans.
"We connect AI agents over MCP. How are they charged?" The same way people are. Everyday AI is included for agents too; only web sourcing an agent asks for uses credits from your plan.
"We keep running out of credits." Web sourcing pauses when you do (everyday AI keeps working), and your plan stays exactly as it is. Buy credits for the month when you need them, or move to a bigger plan in Settings > Billing if you would rather have the larger allowance every month. Your choice.
"Why is there a pink banner saying our credits have run out?" This month's credits and top-ups are used up, so web sourcing is paused: adding people and companies from the web and contact lookups. Everyday AI (assessments, search, Ask Lovelio, drafts) keeps working. An admin clicks Buy credits on the banner (or goes to Settings > Billing) and it goes as soon as the payment lands. Otherwise it goes on the 1st of the billing month.
"Will Lovelio move us to a bigger plan if we use a lot of credits?" No, never. You choose your plan and only an admin can change it. Stay on Solo and top up every month if that suits you.
"Why did my bill change mid-month?" An admin moved the agency to a bigger plan, prorated for the rest of the month, or bought a top-up, which is its own one-off charge. Lovelio never changes the plan for you.
"Do more jobs or candidates cost more?" No. There are no quotas on jobs or candidates. Only web sourcing uses credits from the monthly allowance; that is the only thing that varies.
"Can I buy extra credits?" Yes. Settings > Billing > Buy credits: 10,000, 25,000 or 50,000 credits for this month, paid once by card. They never roll over, and they cost more per credit than any plan, so the next plan up is cheaper if you are always short.
"How do I cancel?" Settings > Billing > "Invoices and payment method" opens the Stripe portal; cancel there.
"Does the price include GST?" No. Australian companies pay 10% GST on top, shown as a line on the invoice: Solo is A$139 + A$13.90 GST. Nobody outside Australia is charged tax, VAT included.
"Can I pay in my own currency?" The currency comes from the company's country automatically and cannot be switched by hand.