Candidate portal

Signed in? Ask Lovelio this question inside the app - it answers from this same page.

Every agency has a candidate portal. A candidate signs in with their email, sees where each application is up to, and can fix their own contact details. It carries your logo and your brand colour. It does not name Lovelio.

How does a candidate get in?

The portal address is /candidate-portal/ then your agency's web name, then /login. There is no button for it inside the app, so paste the address into your own emails or careers page where you want it.

1. The candidate opens the login page, "Sign in to your portal".
2. They type the email they used to apply, in "Email address".
3. They press "Send me a login link".
4. They open the email, "Sign in to your {{company_name}} application portal", and press "Sign in".

The link works for 1 hour. The page says "Check your email". "Use a different email" takes them back to the form.

• The candidate is matched by email inside your agency. The page always says the email was sent, so nobody can use it to find out who is on your database.
• A candidate gets one link every 60 seconds. If they press again straight away, wait a minute.
• Once the link is used, they stay signed in on that device for 30 days. "Sign out" is in the top bar.
• A dead or used link shows "Unable to sign in" with a "Back to login" link. They ask for a new one.

What does the candidate see?

Dashboard. "Welcome back" and their first name, then one card per application. Each card has the job title, the location, the date applied and a progress bar. With no applications it says "No applications yet".

The bar reads in the candidate's words, not your internal ones:

• In Review: new, and anything you have not moved yet.
• Shortlisted, Screen, Submitted, Interview, References, Offer: the matching stages.
• A full bar: placed.
• A red "Not progressing" chip with "Updated" and a date: the application ended, whether you rejected it or they withdrew.

The Yes, No, Maybe triage you do inside Lovelio never shows. A No reads as In Review until you reject.

An application. Press a card to open it. It shows the same bar, an "Application timeline" and "Upcoming interviews" that have a time. The timeline lists application submitted, screened, each interview (a time still to be set reads "to be scheduled"), offer extended, offer accepted, or not progressing. The side panel has "Documents" (their CV) and "Details" (status, applied, last updated, source).

Their CV. The card says "Your CV". The link is made fresh each time they click it. If the virus scan has not cleared the file yet, the card says so in words and gives no link.

Their profile. The Profile tab, "Your profile", lets them change name, email, phone and LinkedIn, then "Save changes". Nothing else is editable. They cannot change a CV, a stage or a job from here.

How do I change the sign-in email?

Open Settings > Hiring > Emails and find the portal sign-in link under the system emails. You can reword it. The "Sign in" button always stays, so the link cannot be dropped. See the Email templates card.

Why can a candidate not sign in?

• They used a different email from the one on their record. Check the email on their candidate record.
• The link is over an hour old. Ask for another.
• They asked twice inside 60 seconds. Wait a minute.