← Help centre

Support: ask a question, log an issue, request a feature

Signed in? Ask Lovelio this question inside the app - it answers from this same page.

Support is the one place to get help. Click Support in the top bar to open /support.

How to ask how something works

  1. Open Support. Ask Lovelio is at the top.
  2. Type your question and send it.
  3. Read the answer. It shows which help topics it used, so you can see where it came from.
  4. Click "That answered it" if you are done. Click "Still stuck" if you are not.

"Still stuck" opens Log an issue with your question already attached, so you do not type it again.

How to log an issue

  1. On Support, click "Log an issue".
  2. Answer "What went wrong?".
  3. Send it.

The page you came from and a screenshot of it are attached for you. You can also attach your own image.

How to follow an issue

"Your issues" lists every issue anyone at your agency has logged, not just yours. Each row has:

  • a BUG number
  • who logged it
  • when
  • a status

The statuses are:

  • Looking into it - the Lovelio team has it.
  • Question for you - the team needs an answer from you. Open it and reply.
  • Fixed - it is done.
  • Not changing - the team decided to leave it as it is.

Open an issue to see the conversation with the Lovelio team. You can reply there. When the status changes, you get an email.

How to request a feature

  1. On Support, find "Request a feature". It shows the most-voted requests on the shared board. Every Lovelio agency sees the same board.
  2. To back an idea that is already there, click its vote button.
  3. To suggest something new, click "Request". Answer "What should Lovelio do?" and "Why would it help?".
  4. If a matching request already exists, Lovelio suggests it so you can vote for that one instead of adding a copy.
  5. Click "All requests" to open the full board at /feature-requests.

Brett, Lovelio's founder, replies on requests and labels them Will do or Not doing. Shipped requests move to the Done tab, and everyone who asked or voted gets an email.

Common questions

  • Where did the Feature requests button go? It is now Support. The feature board is the "Request a feature" part of the Support page, and the full board is at /feature-requests.
  • Can my colleague see the issue I logged? Yes. Your agency sees every issue anyone there has logged.
  • I got an email about an issue. What now? Open Support, find the BUG number in Your issues and read the conversation.